To avoid confusion, it is also necessary to mention the existence of pink quartz, which often forms in smaller crystals, and which seems to owe its color to aluminum and phosphates. It is believed that the stone owes its beautiful color to the presence of manganese, iron, and titanium, but other research suggests that the specific coloration is caused by delicate fibers of borosilicate which has since been dubbed dididumortierite. However, this is not the only possible method of formation, as this mineral can also be found in hydrothermal veins. A dedicated member of our Customer Care Team will work with you directly and provide you with regular updates until you and your treasured piece of jewelry are reunited.Like other types of quartz, most rose quartz is formed through the process of magma crystallization, making magmatic pegmatites the primary source of larger rose quartz crystals. Please note that repairs may require 4-6 weeks to complete. will ship your repair back to you once repairs and final repair costs have finalized.Note that we do not retain our customers payment details and you may be asked to contact us by phone in order to pay the amount due using a credit card. Return shipping and handling costs will be included in your cost estimate. If you accept the estimated costs, only then will we charge your account and proceed with the repair(s).If their review requires any changes to your initial estimate, we'll contact you and provide you with an update. Once we receive your item, our jewelers will appraise the damage and estimate the necessary cost of repair.We will provide you with a Return Merchandise Authorization number (RMA) along with instructions regarding how and where to send the item.Don't worry - we'll provide you with an updated estimate before any work is performed. Upon receipt, our jewelry experts may find that additional repairs are required. Please note that the estimate is just that - an estimate. Our Customer Care Team will work to obtain an estimate for repair, and determine if a repair is possible.Also, please described the damage in as much detail as possible. Please provide as much information regarding your order as possible, including the date of purchase, the name and address associated with your order, and the order number, if available.Contact us through initiate the repair process.To request a repair, please refer to the information below: If you damage your jewelry in any way after the item has been in your possession for more than 30 days from the date of delivery, we can repair it for you! We offer excellent repairs at competitive prices. Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.Īccidents happen.Refunds will be issued in the original form of payment.Most refunds are processed within 7-10 business days of receipt. After the product's original condition has been verified, we will issue a refund, store credit or perform an exchange.Any item that is received in a condition which is not new or which does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer. We inspect all returned items within 5-7 business days of receipt.Return shipments which are lost in transit are not the responsibility of PERRY B. We advise all customers to return their items via a carrier (like UPS or FedEx) that provides a tracking number.This includes fees to return the item to our facility as well as fees related to shipping a replacement item to the customer, when applicable. If the item is being returned for any other reason, the shipping fees related to the returned item are the customer's responsibility. DESIGNS will pay for all shipping feesmrelated to making the return for refund, store credit, or exchange. If the item is being returned due to a manufacturer's defect or because we shipped the wrong item, PERRY B.Returns lacking a corresponding RMA may be delayed or returned to the customer. In order to return an item, customers must contact our Customer Care Team to receive a Return Merchandise Authorization Number (RMA).Defective merchandise must be reported within ten business days of receipt. Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects.
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